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Welcome to the August 2026 Edition

We've continued refining our Service Partnership Guide to make it easier to navigate while providing greater transparency about our services, policies, and optional client programs.

This edition introduces several new companion guides, including:

• Frequently Asked Questions
• Uplift Initiative Guide
• Karma Credits™ Guide
• Pay-It-Forward Program Guide
• Expanded Tasking & Organizing Guide
• Pet Care Services Guide

We've also updated and clarified language throughout the guide to improve communication around service planning, scheduling, payment options, travel support, Community Care programs, and client resources.

These updates do not change existing rates or approved client arrangements. They are intended to improve transparency, consistency, and communication while giving clients greater flexibility in how they choose to participate in our optional programs.

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Frequently Asked Questions

Expanded Tasking & Organizing

Pet Care Services

The Uplift Initiative

Karma Credits™ Guide

Pay-It-Forward Program Guide

📋 Important Notice: By scheduling services with Karma Diva Green Cleaning, you acknowledge that you have reviewed and agree to all terms, policies, and procedures outlined in this guide. Please read through all sections before your first appointment.

📋 Quick Reference Summary

Essential Info at a Glance

• Service Hours: Mon–Fri, 9 AM–5 PM (off-hours available with applicable Premium Scheduling Adjustment)
• Hourly Service Rates: $50–$62.50/hr per Cleaning Professional, based on service type, effort level, and service plan. Most recurring Maintenance Cleaning begins at $50/hr.
• Service Minimums: Maintenance Cleaning begins at $137.50 for recurring plans or $143.75 for One-Time/Short-Term, Month-to-Month, and Boutique services.
• Resource Management: $12.50 flat rate for Maintenance; $15 or 7% for Plus; $20 or 7% for Deep Cleaning. May be waived through qualifying Uplift participation.
• Travel: Standard Pricing includes up to 60 minutes round-trip travel. Additional travel support may apply for extended-distance appointments; qualifying Uplift participation may increase included travel time.
• Special Circumstances: Service Level or Premium Scheduling Adjustments may apply when additional effort, special timing, staffing, travel, or logistical accommodations are required.
• Optional Uplift: Clients may choose to invest beyond Standard Pricing through Living Wage Support, Collective Karma, and/or Uplift Commute Support, with qualifying participation unlocking additional benefits.
• Payment: Due within 24 hours of service. Credit card processing is 3%; recurring ACH is 1.5%; direct bank transfer has no processing fee. Qualifying Uplift participation may waive applicable processing fees.
• Cancellation: 7+ days = no fee | 4–7 days = $50 | 49–72 hrs = 50% | 24–48 hrs = 75% | <24 hrs = 100%.
• Lockout: $50 + 100% of planned service cost if we cannot access your home.
• Contact: [email protected] (general/account updates) | [email protected] (billing) | (215) 240-1581 (urgent only)

How your invoice is built: Your final invoice may include your hourly service rate, applicable Resource Management or service/scheduling adjustments, optional Uplift or gratuity selections, sales tax, and applicable payment-processing charges. Your approved client-specific arrangements are documented and shared with you in your Service Journal.

Before Your Cleaning:

✔ Confirm appointment within 48 hours of reminder email

✔ Clear pathways, declutter surfaces, secure fragile items

✔ Provide entry details 24 hours in advance