📋 Important Notice: By scheduling services with Karma Diva Green Cleaning, you acknowledge that you have reviewed and agree to all terms, policies, and procedures outlined in this guide. Please read through all sections before your first appointment.
📋 Quick Reference Summary
Essential Info at a Glance:
- Service Hours: Mon–Fri, 9 AM–5 PM (off-hours available with Plus Rate)
- Pricing: $50-62.50/hr depending on service type and plan
- Payment: Due within 24 hours of service (3% credit card fee, 1.5% ACH fee)
- Cancellation: 7+ days = no fee | 24-48 hrs = 75% fee | <24 hrs = 100% fee
- Lockout Fee: $50 + 100% of service cost if we can't access your home
- Contact: [email protected] (general) | [email protected] (billing) | (215) 240-1581 (urgent only)
Before Your Cleaning:
✔ Confirm appointment within 48 hours of reminder email
✔ Clear pathways, declutter surfaces, secure fragile items
✔ Provide entry details 24 hours in advance
✔ Secure pets in safe area
✔ Ensure indoor temp <80°F, provide step stool
📚 Table of Contents
- Service Commitment
- Service Details & Pricing
- Cleaning Quality & Products